Customer Service Manager – Upwork
We are looking for a skilled customer support specialist to provide excellent service to our customers through live chat and email. As a customer support specialist, you will be the first point of contact for our customers, and you will play a critical role in ensuring customer satisfaction and loyalty.
Responsibilities:
– Respond promptly and effectively to customer inquiries through live chat and email
– Manage and resolve customer complaints and issues in a timely manner
– Provide accurate and complete information about our products and services to customers
– Identify and escalate priority issues to the appropriate channels
– Collaborate with other team members to ensure customer satisfaction and efficient problem-solving
– Keep accurate records of customer interactions and transactions
Stay up-to-date with our products and services, as well as industry trends and best practices
– Participate in ongoing training and development programs to improve skills and knowledge
– Working with Monday.com
– Solving customer questions on marketplaces like: Amazon
Requirements:
– Proven experience in customer support, preferably in a live chat and email environment
– Excellent written and verbal communication skills in English
Strong problem-solving and analytical skills
– Ability to work independently and as part of a team
– Excellent organizational and time-management skills
– Familiarity with CRM systems and customer support tools
– Ability to work flexible hours, including weekends and holidays, if necessary
If you are passionate about providing exceptional customer service and have a proven track record in customer support, we would love to hear from you. Please submit your resume and cover letter to apply for this position.
Hourly Range: $3.00-$5.00
Posted On: July 05, 2023 06:46 UTC
Category: General Virtual Assistance
Skills:Email Support, Online Chat Support, Customer Support, Customer Service, Customer Satisfaction, Order Tracking, Email Communication
Skills: Email Support, Online Chat Support, Customer Support, Customer Service, Customer Satisfaction, Order Tracking, Email Communication
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2023-07-05 12:46:56,
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