AI-Powered Visual Support : Be My Eyes

28.12.2023 Admin 0 Comments

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Be My Eyes has successfully integrated Be My AI into its First Contact Center, introducing the world’s first artificial intelligence visual support for blind and low-vision customers. The AI tool, powered by OpenAI’s GPT-4 vision model, is deployed globally through Microsoft’s Disability Answer Desk. Be My AI offers automated support for Microsoft-related products and services, achieving a remarkable 90%+ successful call resolution with a significant reduction in call handle times.

This groundbreaking approach allows blind and low-vision consumers to receive rapid, automated support for Microsoft-related inquiries, ranging from complex tasks like interpreting product instructions to general advice on setting up computer preferences. Responses from Be My AI are provided in text, enhancing accessibility for Deaf-blind individuals through a refreshable Braille display.

Mike Buckley, CEO of Be My Eyes, shares that “Be My AI is the customer service gold standard for companies that want to assist blind and low vision consumers.”

Image Credit: Be My Eyes

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