Customer Communication Tools : alibaba 2

Alibaba, a key player in international B2B wholesale, is unveiling an AI-enhanced version of its customer relationship management tool, OKKI. This upgrade is a significant advancement for merchants, particularly in communication with overseas clients. With AI-powered capabilities, merchants can now automate client interactions, streamlining tasks such as drafting business emails.

This innovation enables merchants to enhance productivity by automating client-facing operations, allowing them to focus on other critical aspects of their business. This AI tool suite, built on a large language model, part of Alibaba Cloud’s broader initiative, aims to democratize advanced AI tools, leveraging generative AI technology, similar to services like ChatGPT, to empower enterprises.

Alibaba hopes to become a leader in the new AI evolution that is transforming e-commerce.

Image Credit: Alibaba