Customer Focused Data Analyst For Ecommerce Holding Company – Upwork
Join our team as Customer Experience Data Analyst to deliver fast 5-star experiences and deliver data driven recommendations for our growing portfolio of brands! As our Customer Experience Specialist, you will work with our Customer Care, B2B, and Marketing teams to ensure a 5-star experience for all customers and under 24 business hours customer response time, while utilizing your analytical and data skills to provide weekly recommendations to improve Customer Experience.
You are a data driven professional who has experience working in product based, consumer focused organizations.
– Utilize Voice of Customer, Customer Feedback, Returns Data, and Helium10 Review Data to document feedback and improve the Customer Experience
-Improvements through Analytics and Recommendations: Utilize your data analytical skills to Analyze, report, and make suggestions to Action Holdings on a weekly basis (every Friday by 5PM ET)
-Utilize an SOP to document all less than 5 star experiences and utilize analytics skills to make meaningful recommendations
-In addition, you will be eligible for an additional $250 Quarterly Bonus for any Quarter where you can demonstrate a minimum of 24 tangible improvements made to the business as a result of feedback being received. This can be delivered using a Google Slide presentation to our leadership team and provide a list of the feedback, actions taken, and resulting improvement for the business.
Hourly Range: $12.00-$47.00
Posted On: July 07, 2023 21:56 UTC
Category: Data Analytics
Skills:Data Analysis, Microsoft Excel, Machine Learning, Data Entry, Customer Service, Email Communication
Skills: Data Analysis, Microsoft Excel, Machine Learning, Data Entry, Customer Service, Email Communication
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2023-07-08 03:56:38,
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