Customer Support for SAAS – Upwork
Company: Scoretize
Scoretize, an innovative AI-powered SaaS platform for Marketing Agencies, is seeking a Senior Part-Time Customer Support Specialist who is fluent in both English and Spanish. The ideal candidate will have experience in SaaS and Project Management, and a passion for providing exceptional customer service.
Responsibilities:
Provide top-notch customer support via email, phone, and live chat.
Handle customer inquiries, troubleshoot issues, and provide solutions in a timely manner.
Collaborate with our product and engineering teams to resolve technical issues.
Assist in the creation and updating of support documentation and FAQs.
Use project management skills to track customer issues and ensure timely resolution.
Provide feedback to the team on product improvements based on customer feedback.
Assist in training other team members as needed.
Requirements:
Fluent in English and Spanish.
Minimum of 3 years of experience in a customer support role, preferably in a SaaS environment.
Experience with project management.
Exceptional communication and problem-solving skills.
Ability to work independently and manage multiple tasks simultaneously.
Strong understanding of our product and the ability to explain complex concepts in a simple manner.
Availability to work in different time zones.
A positive attitude and a passion for helping customers.
Why Join Scoretize?
At Scoretize, we value our employees and offer a flexible work environment, opportunities for growth, and a competitive compensation package. You'll be joining a supportive team that values collaboration and aims to provide the best service to our customers.
If you meet the above criteria and are excited about the opportunity to help shape the customer experience at Scoretize, we'd love to hear from you. Please apply with your resume and a brief cover letter explaining why you're the perfect fit for this role.
Scoretize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted On: July 06, 2023 14:43 UTC
Category: Email, Phone & Chat Support
Skills:English, Spanish, Customer Support, Online Chat Support, Email Support, Customer Service, Customer Satisfaction
Skills: English, Spanish, Customer Support, Online Chat Support, Email Support, Customer Service, Customer Satisfaction
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2023-07-06 20:43:53,
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